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How to order

Как заказать

1. Contact us

Visit our office or fill in online order form on this website. You can also call us, and our manager will tell you how you can order a translation. Deliver us your documents you want to be translated, let us know what services you need, what problem needs to be solved, and tell us your deadlines.

2. Generating and evaluating your order

Our manager will determine the scope of works and services required for your order, precalculate the price and set possible deadlines. Our manager will send an email to you with a detailed description of your order, and then call you to make final arrangements.

3. Order confirmation

To confirm the order, private persons pay for their order in full or in part (at least 75% of precalculated order value). You can pay for your order either a) in cash or by bank card in our office; b) by bank card on our website, selecting PAY ONLINE menu item.

To confirm the order, corporate clients shall follow the procedure below: а) send an email to garda-rika@mail.ru, accepting the order conditions previously agreed; specifying the order number in the field "Subject" of each email; b) send email with a letter of guarantee or c) transfer 75-100% of precalculated order value to the contractor's settlement account as advance payment. If the client has entered into a permanent service agreement with the contractor, a letter of guarantee and/or advance payment may not be provided.

4. Order execution

When confirmation formalities are settled, we proceed with the execution of your order. At this stage, all works included in your order are consecutively performed: translation of documents; layout, proofreading and editing the translation; notarial certification of translation, making notarised copies; affixing an Apostille.

5. Final settlement, pick-up or delivery of your order

Our manager will calculate the actual price of your order and send you a final calculation by email, stating the amount for you to pay or the amount to be refunded to you. You will either pay the amount due, or, if your order is overpaid, get a refund. You can get your order by email or come to our office. Courier delivery is also possible (extra charges apply).

In order to pay for our services using a bank card you should click ONLINE PAYMENT. Payment will be carried out through SBERBANK PJSC using bank cards of the following payment systems:

֍ MIR
֍ VISA International
֍ Mastercard Worldwide
֍ JCB

You will be redirected to the payment gateway of SBERBANK PJSC for making payment (entering details of your card). Connection to the payment gateway and information transfer is carried out in a secure mode using SSL encryption protocol. In case your bank supports secure Internet payments technology like Verified by Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password for making payment.

This website supports 256-bit encryption. Privacy of the submitted personal data is secured by SBERBANK PJSC. The entered data will not be provided to third parties except for cases stipulated by the legislation of the Russian Federation. Bank card payments are carried out strictly in compliance with requirements of the payment systems: MIR, Visa Int., MasterCard Europe Sprl, JCB.